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Process Consulting

ValentaBPO > Consulting > Process Consulting

Process Consulting

Drive growth through process refinement

At Valenta BPO we have a team of process consulting specialists with experience across domains, allowing our team to think laterally and streamline service and process operations. Our approach ensures that we analyse key pain points across various stakeholders, identify improvement, eliminate redundancies and define newer more efficient ways to achieve better results. These processes are documented in detail by our business process management consultants, ensuring stakeholders have clear guidelines for task completion.

We have solutions to meet various needs

  • Do you use multiple software platforms across your business?
  • Do you have clients across multiple CRMs?
  • Do you find it time consuming to data mine and identify opportunities and compliance issues?
  • Do you struggle tracking your business pipeline?
  • Do you use multiple systems to track KPIs and key business insights?
  • Do you struggle overseeing your teams task and resource utilisation?
  • Do you need a client portal that ads value to your business?
  • Are you seeking a competitive advantage through cutting edge technologies?
  • Do you need integrated systems that function as a CRM, social media management, password protection, invoicing, online signature, online meeting tools and much more?

The Process Consulting Methodology

Scope Document – The scope document defines the core objective, and what is to be achieved with implementation. This is the blueprint for our approach.

Proposal -We will create a first-level proposal including the timeline for deployment, requirements and cost.

Discovery Session – Once the proposal is cleared in principle, we will initiate a detailed brainstorming session to learn of the current processes, business objectives as in the scope document, and review existing processes with important stakeholders.

Project Sign Off – Post the elaboration session, the final proposal is fine-tuned for sign off.

Training – The success of any project depends on the training provided to key stakeholders. We will design and develop a comprehensive training plan, to ensure stakeholders can experience a smooth transition.

Implementation – Our specialist teams are equipped to implement the project as planned and evaluate their effective functioning prior to full release.

On-going Support – As defined in our agreement and based on your requirements, we offer ongoing maintenance support to ensure an efficient operation.

Benefit Realisation – We work with all key stakeholders involved, to assess the benefits derived post project implementation, as and if defined prior to the design.

Annual Review – We conduct a review annually and carry out a gap analysis, considering that business requirements change from time to time. Our team then makes recommendations for course corrections if required, to optimise performance.

Why Valenta's Process Consulting?

Technology Focused

We have the expertise to implement innovative solutions incorporating state-of-the-art technologies and platforms.

Post Implementation Support

Our process consultation services extend past implementation. We conduct follow-up audits to gauge the effectiveness of the solution implemented and make necessary course corrections if needed.

Deep Insights

Experience to innately understand processes from various stakeholder perspectives – employees, management and end clients.

Customised Solutions

At Valenta BPO we understand that every business is different. We will fully tailor a process management plan for your organisation taking into account future growth.

Technology focused

We have the expertise to implement innovative solutions incorporating state-of-the-art technologies and platforms.

Post implementation Audit

Our process consultation services extend past implementation. We conduct follow-up audits to gauge the effectiveness of the solution implemented and make necessary course corrections if needed.

Deep insights

Experience to innately understand processes from various stakeholder perspectives – employees, management and end clients.

Customised Solutions

At Valenta BPO we understand that every business is different. We can customise an outsourcing or captive solution to meet your requirements.

Peace of Mind with Valenta BPO

24x7 Support

We have a global presence with offices in Australia, UK, and US, backed by well-staffed delivery centres in Bangalore, Vizag, Ahmadabad and Mohali in India, and Penang in Malaysia enabling us to support you 24×7.

Local Managing Partners

We have a team of Local Managing Partners in Australia who will provide the support and guidance you need to improve your business efficiencies and drive growth. Having a strong local presence allows us to provide the best business solutions for you as we understand the local business landscape.

Up to a 60% Cost Saving

On average, our Valenta BPO client's report a cost saving of up to 60% by outsourcing key services. Furthermore, recent survey's show that our client's do not believe they are compromising on the quality of outcomes, and are achieving business growth faster than otherwise would be possible.

Flexible Engagements

We design solutions to meet specific client requirements and offer flexible engagement models. Our resources can be engaged full time, part time, or on a transactional basis without lock-in contracts.

Book Free Process Consultation

What do our client's say?

  • Since engaging Valenta, we’ve been able to take on a much higher work load. We’ve been able to bring someone into the team for a lower cost, but without compromising on that quality of work. Outsourcing has been a great solution compared to hiring somebody locally. It’s a lot more cost effective and it’s easy to do.

    Natalie Gillies and Clare Harding
    Arthur J Gallagher
  • Valenta has been great, because it allows us to expand and contract our operations, depending on the time of the year, very effortlessly and inexpensively. It’s allowed us to make decisions that we know we can scale quickly on because we know that Jayesh and the Valenta team will be there for us.

    John Pollock
    Financial Gravity

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