Artificial Intelligence

ValentaBPO > Digital Transformation Solutions > Artificial Intelligence

Artificial Intelligence

Optimise processes with smart machine learning

Hyperautomation brings together Robotic Process Automation (RPA) and Artificial Intelligence (AI) technologies to deliver automated outcomes, with superior efficiency. This technology has the ability to automate highly complex activities, starting with RPA and then expanding with AI. Hyperautomation is the expansion of digital transformation setting benchmarks and precedents that enterprises never thought possible.

Automation Opportunities :

  • Risk modelling
  • Portfolio management
  • Algorithmic trading
  • Fraud and misconduct detection
  • Marketing and chatbots
  • Customer relationship management
  • Customer research
  • Customer support
  • Market research
  • Business intelligence & analytics
  • Data capture
  • Data science

AI Functions

Finance & Accounting

Human Resources

IT Operations

Contact Centre

Operations

Procurement

Marketing

Valenta’s AI Solutions

Finance & Accounting Automation
  • Accounts Payable
  • Accounts Receivable
  • Auditing & Compliance
  • Financial Planning & Budgeting
  • Payroll
Human Resource Automation
  • Hire/Recruit
  • Employee Relations
  • Talent Development
  • Compensation and Benefits
  • Retire/Leaver
Contact Centre Automation
  • Customer Service
  • Quality Control
  • Call Monitoring
  • Chat Bots
  • Call Routing
  • And More
IT Operations Automation
  • Daily application and system health checkups
  • Auto closure of irrelevant alerts, suppress false positives
  • Incidents – password resets, account management & provisioning, email management, service requests, self-service workflows (chatbots)
  • New Relic, Infra/App monitoring alerts, AI assisted recommendations to assist L2, L3 activities
  • Solar wind/SNOW Auto Incident Management auto-triaging, auto-resolution, auto-closure of tickets
  • Joiners/leavers process – user id creation/deletion, adding/deleting users to active directory and distribution list

Industries That Use AI

Aviation

Computer Science

Bio Science

Education

Banking & Finance

Human Resources

Transportation

Retail

Healthcare

Gaming

Marketing

And more

The Direct Benefits of AI

Identify and automate business processes seamlessly across the entire enterprise whilst AI technologies learn and evolve.
Scale automation quickly and easily, with the identification of opportunities and transparent ROI.

Fearless transformation by empowering all stakeholders in the business to contribute and automate.

Leverage robots and people to work together to deliver superior business outcomes, including basic tasks to highly complex business processes.

How Can Valenta Assist in Your AI Journey ?

Consulting

  • Conceiving automation strategy and vision
  • Developing automation roadmap – Proof of concepts/proof of values, pilots and more
  • AI opportunity identification, prioritisation and selection
  • Assessment of “automatability” and re-engineering opportunities aligning with the agreed outcomes
  • Design & strategise a Centre of Excellence

Implementation

  • Developing and implementing automation of business processes
  • Integrating with supporting applications and tools – Optical Character Recognition (OCR), AI, BPM, Web interfaces and more
  • Providing onsite and offsite training and assistance – hand-holding through the entire journey
  • Production and global roll out

Managed Services

  • Supporting the deployed robots in client environment – either remotely or onsite
  • Maintaining the upkeep of the platform
  • 24x7x365 support services offered

Stages in Your AI Journey

Discover

Automation opportunities powered by AI and your people

Build

Build automations visually, with drag and drop activities and templates. 

Manage

Manage, deploy and manage your automations – from anywhere, at scale, securely

Run

Run automations with software robots that work with your applications and your people

Engage

Engage humans and robots in collaboration to automate complete process

Measure

Measure and align automations with strategic business outcomes with powerful, embedded analytics

Stages in Your AI Journey

Pre-Discovery

  •  Discovery of process candidates
  •  Workshop with SMEs
  •  Identification of high volume / high impact areas for digitization

Discovery & Analysis

  • Detailed Analysis of identified processes
  • Review with an assessment checklist
  • Review of technical and financial feasibility
  • Document as-is and future state

Finalise

  • Prepare final ROI report
  • Prepare end to end transformation roadmap
  • Prepare Detailed execution plan for implementation

Valenta's AI Pricing

Implementation Fee + Monthly Fee

Fee Per Document/Process

Profit Share on Savings Achieved

Peace of Mind with Valenta BPO

24x7 Support

We have a global presence with offices in Australia, UK, and US, backed by well-staffed delivery centres in Bangalore, Vizag, Ahmadabad and Mohali in India, and Penang in Malaysia enabling us to support you 24×7.

Local Managing Partners

We have a team of Local Managing Partners in Australia who will provide the support and guidance you need to improve your business efficiencies and drive growth. Having a strong local presence allows us to provide the best business solutions for you as we understand the local business landscape.

Up to a 60% Cost Saving

On average, our Valenta BPO client's report a cost saving of up to 60% by outsourcing key services. Furthermore, recent survey's show that our client's do not believe they are compromising on the quality of outcomes, and are achieving business growth faster than otherwise would be possible.

Flexible Engagements

We design solutions to meet specific client requirements and offer flexible engagement models. Our resources can be engaged full time, part time, or on a transactional basis without lock-in contracts.

Case Studies

01.

Automated Claims Operations

02.

Infrastructure Management System

03.

Transforming Customer Onboarding

What do our client's say?

  • Since engaging Valenta, we’ve been able to take on a much higher work load. We’ve been able to bring someone into the team for a lower cost, but without compromising on that quality of work. Outsourcing has been a great solution compared to hiring somebody locally. It’s a lot more cost effective and it’s easy to do.

    Natalie Gillies and Clare Harding
    Arthur J Gallagher
  • Valenta has been great, because it allows us to expand and contract our operations, depending on the time of the year, very effortlessly and inexpensively. It’s allowed us to make decisions that we know we can scale quickly on because we know that Jayesh and the Valenta team will be there for us.

    John Pollock
    Financial Gravity

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