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Loan Processing

ValentaBPO > Outsourcing > Loan Processing

Loan Processing

Boost efficiencies and gain a competitive edge

A mortgage broker’s skill and value addition are in getting his client the best deal possible, and then effectively structuring it. Our experienced team of loan processors offer quality support, helping mortgage brokers improve efficiency and get more competitive. We also offer outsourced loan processing services and have a dedicated team of loan processors, with experience in taking a deal through to settlement and post-settlement activities.

Mortgage broking too is a complex process requiring regular coordination with the borrower client, solicitor, real estate agent, and the lender. This involves constant client follow up, collection of documents, and keeping all parties updated on the transaction, a time-consuming task. We offer experienced administration professionals completely in sync with procedures, ensuring this task is efficiently managed thereby freeing valuable time.

This apart, we also have in place a dedicated online portal that makes it easy for brokers to collect documents from clients. We have implemented this even though it is not essential to our service, as it helps in the consolidation of documents in one place and improves efficiency.

Valenta's Loan Processing Functions

  • Fact checks
  • Preparation of serviceability calculators
  • Preparing discharge forms and processing
  • Preparation of compliance documents
  • Preparation of lender's application online or on lender's software
  • Follow up with lenders until settlement
  • Updation of details post settlement
  • Data entry into CRM
  • Ordering valuations
  • Preparing FHOG forms
  • Advise on deal structure
  • Lodgement of the application and supporting documents
  • Provide updates to key stakeholders

Benefits of our online portal

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PROTECT YOURSELF

Full audit trail and secure storage to show the exact documents and exchanges of information should you ever be audited or questioned.

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SAVE MONEY

No charge for storing the documents for as long as you need them, subject to fair use.

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IMPROVE CUSTOMER EXPERIENCE

Makes it quick and easy for your customers to provide the information you need, so you can get on with processing the transaction. Happy customer = Good Business.

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IMPROVE YOUR PRODUCTIVITY

Improve productivity by 30-50% (streamline your workflows, no more chasing documents, reminding clients, gathering emails, scanning documents, redacting TFN’s, grouping documents etc).

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PROTECT VALUABLE CUSTOMER INFORMATION

Emails and attachments are not secure. Our portal encrypts the documents and stores them in industrial strength cloud servers.

Why Valenta's Loan Processing?

Dedicated Team Members

We will allocate a dedicated team member and reporting manager to your business. Our reporting managers  oversee quality and service delivery.

Quick Response Times

Our vast expertise translates to a quick response time, something we are recognised for in the industry.

Experienced Team

Our experienced professionals and domain experts are periodically trained and constantly update their knowledge on the latest laws and guidelines. This assures the client of compliance on various aspects related to loan processing.

End-to-end Solutions

From data entry through settlement to post settlement, Valenta offers comprehensive services that are swift and efficient.

Dedicated Team Members

We will allocate a dedicated team member and reporting manager to your business. Our reporting managers  oversee quality and service delivery.

Quick Response Times

Our vast expertise translates to a quick response time, something we are recognised for in the industry.

Experienced Team

Our experienced professionals and domain experts are periodically trained and constantly update their knowledge on the latest laws and guidelines. This assures the client of compliance on various aspects related to loan processing.

End-to-end Solutions

From data entry through settlement to post settlement, Valenta offers comprehensive services that are swift and efficient.

Peace of Mind with Valenta BPO

24x7 Support

We have a global presence with offices in Australia, UK, and US, backed by well-staffed delivery centres in Bangalore, Vizag, Ahmadabad and Mohali in India, and Penang in Malaysia enabling us to support you 24×7.

Resources Ready Immediately

Our team are trained and ready to start straight away. Unlike other BPO service providers, our model means that we are responsible for hiring, training and resourcing for your business, making the process as stress-free as possible.

Up to 60% Cost Saving

On average, our Valenta BPO client's report a cost saving of up to 60% by outsourcing key services. Furthermore, recent survey's show that our client's do not believe they are compromising on the quality of outcomes, and are achieving business growth faster than otherwise would be possible.

No Lock-in Contracts

Our contracts are simple with no lock-in terms. At Valenta BPO we believe in offering the highest level of customer service ensuring that our relationships are long-term.

What do our client's say?

  • Since engaging Valenta, we’ve been able to take on a much higher work load. We’ve been able to bring someone into the team for a lower cost, but without compromising on that quality of work. Outsourcing has been a great solution compared to hiring somebody locally. It’s a lot more cost effective and it’s easy to do.

    Natalie Gillies and Clare Harding
    Arthur J Gallagher
  • Valenta has been great, because it allows us to expand and contract our operations, depending on the time of the year, very effortlessly and inexpensively. It’s allowed us to make decisions that we know we can scale quickly on because we know that Jayesh and the Valenta team will be there for us.

    John Pollock
    Financial Gravity

Valenta's Loan Processing Solutions

Full-Time Loan Processor

40 Hours Per Week

$2,000/per month

2 weeks Free Trial

Part-Time Loan Processor

20 Hours Per Week

$1,000/per month

2 weeks Free Trial

Custom Loan Processing Solutions

Resources based on
project needs

Software Expertise

Book Free Loan Processing Consultation

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