Loan Processing

ValentaBPO > Outsourcing > Loan Processing

Loan Processing

Boost efficiencies and gain a competitive edge

Our experienced team of loan administrators and writers, offer quality support, helping mortgage brokers improve efficiency and gain a competitive advantage within one of Australia’s most challenging markets. Our outsourced loan processing services will ensure you have dedicated resources who can assist with the entire process from collection of relevant documentation to settlement and post-settlement activities. We offer experienced administration professionals completely in sync with procedures, ensuring this task is efficiently managed thereby freeing up your valuable time.

This apart, we also have in place a dedicated online portal that makes it quick and simple for you as a mortgage broker to collect documents from clients. This helps in the consolidation of documents in one place and improves efficiencies, which is what Valenta BPO is all about.

Valenta's Loan Processing Functions

  • Fact checks
  • Preparation of serviceability calculators
  • Preparing discharge forms and processing
  • Preparation of compliance documents
  • Preparation of lender's application online or on lender's software
  • Follow up with lenders until settlement
  • Update of details post settlement
  • Data entry into CRM
  • Ordering valuations
  • Preparing FHOG forms
  • Advising on deal structure
  • Lodgement of the application and supporting documents
  • Providing updates to key stakeholders

An Online Portal to Simplify Processes

Protection

Full audit trail and secure storage to show the exact documents and exchanges of information should you ever be audited.

Save Money

No charge for storing the documents for as long as you need them, subject to fair use.

Streamline Customer Experience

Make it quick and easy for your customers to provide the information you need, so you can focus on the core parts of your business.

Protect Valuable Customer Information

Emails and attachments are not secure. Our portal encrypts the documents and stores them in industrial strength cloud servers.

Improve Productivity

Improve productivity by 30-50% (streamline your workflows, no more chasing documents, reminding clients, gathering emails, scanning documents, redacting TFN’s, grouping documents etc).

Why Valenta's Loan Processing?

Dedicated Team Members

We will allocate a dedicated team member and reporting manager to your business. Our reporting managers  oversee quality and service delivery.

Quick Response Times

Our vast expertise translates to a quick response time, something we are recognised for in the industry.

Experienced Team

Our experienced professionals and domain experts are periodically trained and constantly update their knowledge on the latest laws and guidelines. This assures the client of compliance on various aspects related to loan processing.

End-to-end Solutions

From data entry through settlement to post settlement, Valenta offers comprehensive services that are swift and efficient.

Dedicated Team Members

We will allocate a dedicated team member and reporting manager to your business. Our reporting managers  oversee quality and service delivery.

Quick Response Times

Our vast expertise translates to a quick response time, something we are recognised for in the industry.

Experienced Team

Our experienced professionals and domain experts are periodically trained and constantly update their knowledge on the latest laws and guidelines. This assures the client of compliance on various aspects related to loan processing.

Boost Revenue

through streamlined operations with a

FREE Operational Analysis

Valued at $5,000

Peace of Mind with Valenta BPO

24x7 Support

We have a global presence with offices in Australia, UK, and US, backed by well-staffed delivery centres in Bangalore, Vizag, Ahmadabad and Mohali in India, and Penang in Malaysia enabling us to support you 24×7.

Resources Ready Immediately

Our team are trained and ready to start straight away. Unlike other BPO service providers, our model means that we are responsible for hiring, training and resourcing for your business, making the process as stress-free as possible.

Up to 60% Cost Saving

On average, our Valenta BPO client's report a cost saving of up to 60% by outsourcing key services. Furthermore, recent survey's show that our client's do not believe they are compromising on the quality of outcomes, and are achieving business growth faster than otherwise would be possible.

No Lock-in Contracts

Our contracts are simple with no lock-in terms. At Valenta BPO we believe in offering the highest level of customer service ensuring that our relationships are long-term.

Valenta's Loan Processing Solutions

Full-Time Loan Processor

40 Hours Per Week

$2,200/per month

Part-Time Loan Processor

20 Hours Per Week

$1,100/per month

Custom Loan Processing Solutions

Resources based on
project needs

What do our client's say?

  • We just love working with Valenta and the people they have working with us. We work with Fatan in Malaysia. She’s absolutely fantastic; she shows initiative and she knows what she’s doing. We’ve really enjoyed the Valenta experience. We have a great relationship with our team. We appreciate the flexible hours; the fact we can be doing something else and they are in the background getting our work-ready is great.

    Bert Dugdale
    RI Advice Alderley
  • Outsourcing makes the business more efficient. We also deliver greater service to our existing client base.

    Steve King
    CFL Financial
  • Since engaging Valenta, we’ve been able to take on a much higher work load. We’ve been able to bring someone into the team for a lower cost, but without compromising on that quality of work. Outsourcing has been a great solution compared to hiring somebody locally. It’s a lot more cost effective and it’s easy to do.

    Natalie Gillies and Clare Harding
    Arthur J Gallagher
  • Valenta has been great, because it allows us to expand and contract our operations, depending on the time of the year, very effortlessly and inexpensively. It’s allowed us to make decisions that we know we can scale quickly on because we know that Jayesh and the Valenta team will be there for us.

    John Pollock
    Financial Gravity
  • What I was really impressed with, was that not only do you get that dedicated resource, you also have a manager that reviews all of their work, and all included in the price. Overall I’ve been really happy with the process and it’s helping me live my dream, which is to work from home and not have any staff in the office.

    Tim Charles
    Charles Accountancy
  • We have found Valenta’s service to be very professional, very capable and very timely. As a result, it’s increased our productivity and reduced our bottom line. We’ve had some very good cost savings with our outsourcing arrangement with Valenta. We found their cost is very competitive compared to the market which has benefited our bottom line.

    Tommy Laskaris
    Oracle

Case Studies

01.

Arthur J Gallagher Achieves Greater Success with Valenta

02.

CFL Financial Planning Finds Staffing Security with Valenta

03.

Oracle Investment Services Improves Productivity by Leveraging Valenta’s Talent

Software Expertise

Book Free Loan Processing Consultation

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