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I’ve been really impressed with the technical capabilities of the Paraplanner’s we’re using at Valenta, and also with regard to the quickness of the turnaround times with our plans. Previously, we would have had to wait for one to two weeks minimum before we had completed plans from our previous outsourced service. With Valenta, we have a turnaround of one to two business days. This is excellent for our business, as we can see clients quickly and provide them with timely advice. And our Paraplanner’s work ethic is fantastic. We have found Valenta’s service to be very professional, very capable and very timely. As a result, it’s increased our productivity and reduced our bottom line. We’ve had some very good cost savings with our outsourcing arrangement with Valenta. We found their cost is very competitive compared to the market which has benefited our bottom line.
The biggest problem we had was holding an employee (Paraplanner) long-term and then seeing them go. If we outsourced that, then we wouldn’t have a permanent employee that was on the books for sick leave and annual leave. To have somebody trained in that role, and it’s not our responsibility anymore was a great benefit. Outsourcing makes the business more efficient. We also deliver greater service to our existing client base.
In 2017 RI Advice Alderley was one of the practices that were recognised by Barrons Media and the Australian Newspaper as being one of the Top 50 Advises in Australia. Valenta is definitely part of the team that helped us achieve that outcome. We just love working with Valenta and the people they have working with us. We work with Fatan in Malaysia. She’s absolutely fantastic; she shows initiative and she knows what she’s doing. We’ve really enjoyed the Valenta experience. We have a great relationship with our team. We appreciate the flexible hours; the fact we can be doing something else and they are in the background getting our work-ready is great.
Since engaging Valenta, we’ve been able to take on a much higher work load. We’ve been able to bring someone into the team for a lower cost, but without compromising on that quality of work. Outsourcing has been a great solution compared to hiring somebody locally. It’s a lot more cost effective and it’s easy to do.
Valenta has been great, because it allows us to expand and contract our operations, depending on the time of the year, very effortlessly and inexpensively. It’s allowed us to make decisions that we know we can scale quickly on because we know that Jayesh and the Valenta team will be there for us.
What I was really impressed with, was that not only do you get that dedicated resource, you also have a manager that reviews all of their work, and all included in the price. Overall I’ve been really happy with the process and it’s helping me live my dream, which is to work from home and not have any staff in the office.