1300 193 178info@valentabpo.com 
1300 193 178info@valentabpo.com 


ValentaBPO > Services > Aviation

Aviation Industry


Paradigm shifts in technology have transformed several business segments over the last decade. The Travel & Transportation (T&T) is among those segments that’s been strongly impacted by digital technologies that help deliver personalised messages and promotional content to customers. The amount of data generated in these segments is voluminous and it takes a great level of expertise to gather, sift and interpret this data to infer and deduct valuable insights.

Valenta has a dedicated team of professionals with rich experience in the aviation space to effectively mine multiple streams of data from various sources, collate, and interpret this in the shortest possible time. Our smart and focused solutions enable the T & T industry to achieve better performance, realise greater revenues and bring in extra efficiency in their daily operations.

From legacy to new generation technology, we will partner with you on your transformation journey. We have proven expertise in application transformation management (ATM), legacy modernization, advanced analytics, product engineering, digital assurance (testing), infrastructure management services, digital and business process solutions for passenger travel, ticketing & reservations, cargo, revenue management, web-booking & e-Commerce, CRM & loyalty and crew management.

Valenta’s Aviation Industry Solutions

Revenue Accounting - Passenger & Cargo Revenue

Effective management of financial operations is the cornerstone to the success of an airline. We offer comprehensive financial solutions that provide insights enabling decision makers to manage costs, risks, revenue leakage, cash flow, profitability and overall business performance. In fact our expertise covers all critical financial professes. We offer solutions that manage everything from a ticket/ airway bill transaction to the entire financial lifecycle to enhance efficiency and optimize profits.

Passenger revenue
Accurate and timely declaration of revenue is of very high importance in the airline industry. And considering the complexity and dynamics of the industry, this aspect involves various last minute changes, add-ons, adjustments etc., making forecasting for stakeholders a challenge.

We offer a comprehensive passenger revenue accounting solution that offers real-time processing and enhanced workflows. This delivers revenues accurate to 99% within 24 hours from receiving the data ensuring the projections given to stakeholders and current and realistic.

Cargo revenue
The air cargo industry is fiercely competitive and carriers need fast and accurate cargo revenue accounting to enable them to take smart and knowledge-driven decisions across the spectrum of cargo operations.

Our cargo revenue accounting solution enables you to gain deep insights into your air cargo operations enabling you to optimize your air cargo revenues and become more efficient and productive.

Air cargo management - Air Cargo Reservation & Air Waybill Management

The air cargo industry largely runs on legacy systems with dated technology which results in limited data collation and analysis for insights. Our cargo moving and handling solution offers strong data insights through automation. We take a larger ecosystem approach that enables air cargo carriers to scale up in the minimum possible time and our smarter, more intuitive solutions enables every aspect of the air cargo value chain to be connected.

Airway Bill (AWB) management
Usually, two kinds of airway bills are issued in air cargo transportation internationally.
– The airline airway bill is pre-printed issuing carrier identification
– The neutral airway bill does not have a pre-printed identification of the issuing carrier, usable by parties other than air carriers.

Valenta has proven expertise in AWB processing. We capture the following data associated with these bills.
• AWB numbers
• Sender information
• Recipient information
• Shipment information
• Services
• Packaging
• Special handling
• Payments
• Internal billing information

We process these bills by:
• Scanning and saving the bills on your server
• Accessing the stored files to capture data and then execute data entry processes
• Input the required data from the AWBs into a digital file format
• Validating the data and generating reports

Contact Center (multi-lingual) & Customer Service

We realise the importance of quality IT infrastructure, effective training and a cohesive operation to deliver a satisfactory customer experience. In today’s world of various devices, the mobile, desktop and online customer support platforms have to be always available and responsive. These vehicles could also be used effectively to generate new purchases from existing customers by delivering the right messages at the right time.
We at Valenta have developed various services to help customers gain benefit from
multi-channel support. Our call centre customer service support platform offers support across multiple languages.
Our solutions can handle a large volume of incoming/ outgoing calls in various languages ensuring a strong cultural connect between our agents and your customers. Our multilingual inbound agents are equipped to respond efficiently to any call/ email from your customers and provide the required support. Our outbound agents are trained to effectively promote your business in your target market through the local language ensuring a higher conversion ratio.
Our Services include:
• Answering of calls
• Email, SMS & social channels support
• Setting of appointment
• Receiving of messages
• Entry level helpdesk / reception services
• Instant & video chats

Sales Management

At Valenta, our solutions are customized to address specific business needs. Our comprehensive solutions enable our clients to new customers and grow stronger relationships with existing customers. We offer inbound and outbound services on all your platforms 24×7, in various languages to suit the time zones of potential clients.
We have the expertise to offer outbound services to help you promote your product in newer markets and acquire customers. More and more companies are also increasingly personalising their communication particularly to their high-end customers and retention of customers is perceived as an important aspect, besides acquiring them.
Our services include:
• Telemarketing sales campaigns
• Greetings to customers
• Appointment settings
• Seminar registration
• Consumer surveys
• Prospecting and lead generation / qualification
• Quantitative and qualitative studies
• Direct mail and tradeshow follow-up
• Market research
• Up-selling / Cross-selling
• B2B or B2C product/service selling

Airline operations – Flight Scheduling & Crew Management

Delayed/ cancelled flights and erratic operations have a significant impact on the airline’s reputation, their crew, staff and passengers. Airlines need smart and reliable solutions to help them achieve a synergy between operational reliability, cost efficiency and stakeholder satisfaction.

Valenta offers airlines, alliances and airline groups’ comprehensive solutions for fleet management fleet and end-to-end hub & crew operations enabling them to optimize resources. We address challenges in real-time data integration in airline operations by offering a comprehensive OCC situational awareness snapshot that enables proactive decision making. This helps all stakeholders to decide on the best management strategy towards taking the operation forward.

Technology & Consulting Solutions

Most airline companies use legacy ERP solutions to maintain their flight database and other operations. Most of these solutions are not very flexible and customisable in terms of changing time slots or destinations. Valenta offers state of the art solutions that help airlines handle such data with a high level of flexibility and efficiency. Our solutions could also be deployed in managing enterprise resource flows, ATP solutions that automate multiple level approvals for changing flight parts, visitor management and database management to store policy documents.

Why Valenta’s outsourced paraplanning services

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Customised Solutions

We abhor the one size fits all mentality and tailor our solutions to exactly meet our client’s requirements. We offer flexibility in staffing and have the ability to ramp up/ withdraw resources based on requirements.

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Extension of your team

Our specialists can act as dedicated resources trained in your processes and practices ensuring they deliver effectively in competitive environments.

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We are ISO 27001 and ISO 9001 certified, and our systems comply with international best practices for information security management.

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Deep Industry Knowledge

Our aviation industry professionals have a deep understanding of the travel and transportation industry and keep themselves updated on the latest innovations in the industry. 

How Our Aviation Solutions Work

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Our Services

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1300 193 178


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